Frequently Asked Questions

If you can’t find the answer to your question here or on the Policies page, please don’t hesitate to reach out and ask!

  • Shipping within the United States is included for all custom orders.

    Shipping costs for Ready-to-Ship and Made-to-Order items are calculated at checkout and are the responsibility of the customer unless otherwise stated.

  • If you do not already know your ring size, sizing guidance can be provided, and sizing kits may be available upon request.

    Please do not hesitate to reach out if you are unsure!

  • Clients are strongly encouraged to insure and/or obtain updated appraisals for sentimental or high-value heirloom items prior to the piece changing hands. SLOW FORM reserves the right to require proof of insurance or appraisal documentation for select projects.

    It is recommended to get your new jewelry appraised and insured before wearing it. Appraisals are done by a third party appraiser.

    Recommendations provided upon request.

  • Ready-to-Ship items are expected to ship within 1–3 business days unless otherwise noted. 

    Made-to-Order items are created after purchase and are produced specifically for each order. Please allow approximately 4–6 weeks for production prior to shipment unless otherwise stated.

    Custom orders are expected to ship within 1–3 business days following final payment. Custom projects generally require a minimum production timeline of 4 weeks once production begins. More complex projects may require up to 12 weeks of production time depending on design complexity, sourcing, stone availability, fabrication requirements, and overall project scope.

  • Please check out the Bespoke Jewelry page for all details.

  • Yes, all packages sent by SLOW FORM will be fully insured based on the retail price of the item.

  • All custom and personalized pieces are final sale, but if you are not 100% happy with your finished piece please reach out and I will do the best I can to work with you to make it perfect.

    Ready-to-Ship and Made-to-Order pieces are able to be returned within a certain window. Please see the Returns & Exchanges section of the Policies page for exact details.

  • If an order is needed by a specific date, please communicate this at the time of purchase or inquiry. While exact delivery dates cannot be guaranteed, SLOW FORM will make reasonable efforts to accommodate time-sensitive requests whenever possible.

    There is a RUSH service available that will guarantee your project has a prioritized timeline. Please reach out if you have questions about how and when this can be applied.

  • Absolutely! Please reach out via email, or fill out the form on the Bespoke Jewelry page with details of your project idea.