Policies
Returns & Exchanges
Custom Orders
All custom and personalized pieces are final sale.
Because custom work is created specifically for each client, returns and exchanges are not accepted on custom orders. However, if you are not fully satisfied with your custom piece, SLOW FORM will make reasonable efforts to work with you toward an appropriate resolution whenever possible.
Ready-to-Ship & Made-to-Order Items
Ready-to-ship and made-to-order items may be returned within 10 business days of delivery.
Items must be:
unworn
unused
in original condition
returned with original packaging
Ready-to-Ship Items
Eligible ready-to-ship items may be returned for:
a full refund, or
store credit
Made-to-Order Items
Eligible made-to-order items may be returned for:
100% store credit, or
a refund minus a 15% restocking fee
Store credit is preferred by the business, but not required.
Non-Returnable Items
The following items are not eligible for return or exchange:
custom or personalized pieces
resized items
worn or damaged items
sale items
gift cards
Exchanges
Eligible Ready-to-Ship and Made-to-Order items may be exchanged within the applicable 10 business day return period.
Exchanged items must be:
unworn
unused
in original condition
returned with original packaging
Exchange requests must be communicated to and approved by SLOW FORM prior to returning the item.
Exchanges may be made for:
an item of equal value, or
an item of greater value with payment of the price difference
Custom or personalized items are not eligible for exchange.
Exchange requests are subject to item availability.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Trackable and insured shipping is strongly recommended, as SLOW FORM is not responsible for lost return shipments.
Damaged or Incorrect Orders
If an order arrives damaged or incorrect, please contact SLOW FORM within 3 business days of delivery with photographs and order information.
Initiating a Return
To request a return, please contact:
slowform.studio@gmail.com
Unauthorized returns may not be accepted.
Repairs
SLOW FORM offers repair services for eligible pieces on a case-by-case basis.
Customers are responsible for shipping items to SLOW FORM for repair assessment.
Once the item is received, it will be evaluated to determine the cause of the damage.
Repairs Covered by SLOW FORM
If the issue is determined to be the result of a manufacturing defect or workmanship fault attributable to SLOW FORM, the repair will be completed at no cost to the customer, including return shipping.
Customer-Caused Damage
If the damage is determined to be the result of wear and tear, accidental damage, improper care, impact, misuse, or other customer-related causes, the customer will be responsible for:
the cost of the repair
return shipping costs
Repair costs will be communicated for approval before any work is completed.
Non-SLOW FORM Pieces
SLOW FORM reserves the right to decline repairs on pieces not originally created by SLOW FORM.
Third-Party Repairs or Resizing
SLOW FORM is not responsible for damage, structural issues, stone loss, or future repair needs resulting from resizing, repair work, or modifications completed by another jeweler.
Any work performed by a third party may void future complimentary resizing or repair coverage.
Repair Turnaround
Repair timelines vary depending on the nature of the repair and studio workload. Estimated turnaround times will be provided whenever possible.
Initiating a Repair
To begin a repair request, please contact:
slowform.studio@gmail.com
Heirloom & Client-Owned Property
SLOW FORM is honored to work with heirloom jewelry, sentimental objects, and client-owned stones or materials. Due to the nature and condition of previously owned items, the following policies apply when incorporating or working with client-provided property.
Appraisal of Heirloom Property
Clients are strongly encouraged to insure and/or obtain updated appraisals for sentimental or high-value heirloom items prior to the piece changing hands. SLOW FORM reserves the right to require proof of insurance or appraisal documentation for select projects.
Assessment of Client-Owned Materials
All client-owned materials, including stones, jewelry, and precious metals, are subject to inspection before work begins.
SLOW FORM reserves the right to decline the use of any material deemed structurally compromised, excessively worn, damaged, unstable, or otherwise unsuitable for the intended design or process.
Inherent Risks
By providing heirloom or client-owned materials, the client acknowledges and accepts that previously worn or aged items may carry inherent risks, including but not limited to:
weakened prongs or settings
internal stone fractures or chips
porosity or brittleness in metal
hidden damage from prior wear or repair
material fatigue
While all reasonable care will be taken during handling and production, SLOW FORM cannot guarantee against damage, stone loss, or breakage resulting from the pre-existing condition of client-owned items or materials.
Liability Limitations
SLOW FORM is not responsible for:
damage caused by pre-existing structural issues
gemstone breakage during stone removal, setting, resizing, or repair
loss or damage resulting from undisclosed prior repairs or treatments
imperfections or inconsistencies in recycled or heirloom materials
Liability for loss or damage resulting directly from negligence by SLOW FORM, if applicable, will be limited to the documented replacement value of the client-provided materials, not the sentimental or appraised value of the completed piece.
Documentation
Clients may be asked to provide:
photographs
appraisals
receipts
gemstone information
estimated replacement values
SLOW FORM may document client-owned materials through photographs and written intake records before work begins.
Shipping Client-Owned Materials
Clients are responsible for securely packaging and insuring any materials shipped to SLOW FORM.
SLOW FORM is not responsible for loss or damage occurring during transit to the studio.
Unclaimed Property
Completed projects, repairs, or client-owned materials left unclaimed for more than 90 days after notification may be subject to storage fees or considered abandoned property where permitted by law.
Agreement
Submission of client-owned or heirloom materials for custom work, repair, redesign, or other services constitutes acceptance of this policy.
Sizing & Resizing
Exceptions and accommodations can be made to the resize policy and timeline described below, but must be communicated and approved prior to purchase.
Please ensure the correct ring size is selected at the time of purchase.
If sizing assistance is needed prior to ordering, please contact SLOW FORM. Ring sizing guidance can be provided, and sizing kits may be available upon request.
Ready-to-Ship Rings
Complimentary resizing is included for rings purchased from the Ready-to-Ship collection prior to shipment.
Size should be selected at the time of purchase.
Please note that resizing a Ready-to-Ship item before shipment may affect production or shipping timelines.
Custom Rings
Custom rings include one complimentary resize within 3 months of the original delivery date. Shipping cost will be the responsibility of the customer.
Additional resizing requests beyond this period may incur resizing and shipping fees depending on the design and extent of the adjustment.
Resizing Limitations
Certain designs may have limitations on how far they can be resized due to stone settings, band width, structural considerations, or overall design. SLOW FORM reserves the right to decline resizing requests that may compromise the integrity of the piece.
Third-Party Repairs or Resizing
SLOW FORM is not responsible for damage, structural issues, stone loss, or future repair needs resulting from resizing, repair work, or modifications completed by another jeweler.
Any work performed by a third party may void future complimentary resizing or repair coverage.
Contact
For sizing questions or resizing requests, please contact:
slowform.studio@gmail.com
Deposits & Payment
Deposits
A non-refundable 50% deposit is required to begin the design, sourcing, and production process for all custom projects following the initial consultation.
Work on a project will not begin until the deposit has been received.
Deposits are applied toward the final project balance.
Final Payment
The remaining balance is due in full prior to shipment or pickup of the completed piece.
Completed items will not be shipped, delivered, or released until full payment has been received.
Accepted Payment Methods
SLOW FORM accepts:
all major credit cards
debit cards
approved digital payment methods
Please contact SLOW FORM directly to inquire about alternative payment arrangements, including cash payments.
Payment Timing & Delays
Project timelines, sourcing, production, and delivery estimates may be affected by delayed payments or outstanding balances.
Cancellations
Deposits are non-refundable once design work, sourcing, CAD development, or production preparation has begun.
If a project is canceled after work has started, SLOW FORM reserves the right to retain payments made to cover time, labor, sourcing, and materials already committed to the project.
Ownership
All designs, CAD files, renderings, and related intellectual property created by SLOW FORM remain the property of SLOW FORM unless otherwise agreed upon in writing.
Lead Times & Shipping
Ready-to-Ship Items
Ready-to-Ship items are expected to ship within 1–3 business days unless otherwise noted.
Made-to-Order Items
Made-to-Order items are created after purchase and are produced specifically for each order.
Please allow approximately 4–6 weeks for production prior to shipment unless otherwise stated.
Custom Orders
Custom orders are expected to ship within 1–3 business days following final payment.
Custom projects generally require a minimum production timeline of 4 weeks once production begins. More complex projects may require up to 12 weeks of production time depending on design complexity, sourcing, stone availability, fabrication requirements, and overall project scope.
Please note that custom project timelines do not include the design development, consultation, revision, or sourcing phases completed prior to production.
Estimated timelines will be communicated throughout the process but are subject to change.
Shipping Timing
Please note that shipping dates are not the same as delivery dates.
Once an order has shipped, delivery timing is dependent on the shipping carrier. Tracking information will be provided when available, and customers should refer to the tracking number for delivery updates.
Time-Sensitive Orders
If an order is needed by a specific date, please communicate this at the time of purchase or inquiry. While exact delivery dates cannot be guaranteed, SLOW FORM will make reasonable efforts to accommodate time-sensitive requests whenever possible.
Shipping Costs
Shipping within the United States is included for all custom orders.
Shipping costs for Ready-to-Ship and Made-to-Order items are calculated at checkout and are the responsibility of the customer unless otherwise stated.
Shipping Address Responsibility
Customers are responsible for providing accurate shipping information at checkout. SLOW FORM is not responsible for delays or losses resulting from incorrect shipping addresses provided by the customer.
Lost or Delayed Packages
SLOW FORM is not responsible for shipping carrier delays, lost packages, or delivery issues once an order has been transferred to the carrier. Assistance with claims or tracking issues will be provided when possible.
International Shipping
At this time, international shipping may be available on a limited, case-by-case basis.
Customers interested in shipping outside of the United States are encouraged to contact SLOW FORM prior to purchase to discuss shipping availability, timelines, insurance, customs documentation, and applicable shipping costs.
Please note:
international shipping rates are the responsibility of the customer
customs duties, import taxes, VAT, tariffs, and brokerage fees are not included and are the responsibility of the recipient
international delivery timelines may vary significantly depending on destination country and customs processing
SLOW FORM is not responsible for:
customs delays
import restrictions or seizures
unpaid duties or taxes
lost or delayed international packages once transferred to the shipping carrier
Additional insurance or signature confirmation may be required for certain international shipments.
General Responsibility, Warranty & Jewelry Care Policy
Warranty Coverage
SLOW FORM offers a limited warranty covering manufacturing defects, structural issues, or stone tightening concerns determined to be the responsibility of SLOW FORM within 3 months of the original delivery date.
Eligible warranty repairs may include:
defective craftsmanship
loose stones due to workmanship issues
structural faults determined to be production-related
Warranty coverage is provided at the discretion of SLOW FORM following inspection of the piece.
Exclusions
This warranty does not cover:
normal wear and tear
accidental damage
bent rings or misshapen settings
chipped, cracked, or broken stones caused by impact
damage caused by improper care or storage
exposure to chemicals or abrasive materials
theft or loss
repairs, resizing, or modifications performed by another jeweler
Any work completed by a third party may void warranty coverage.
Maintenance & Stone Checking
Fine jewelry requires regular care and maintenance over time.
Customers are encouraged to periodically inspect their jewelry and have pieces professionally checked to ensure stones remain secure and settings remain structurally sound.
Prongs and settings naturally wear over time through daily use and may require future maintenance.
Jewelry Care Recommendations
To help preserve the longevity of your jewelry:
remove jewelry before exercising, lifting weights, or attending the gym
avoid wearing jewelry while swimming, especially in cold water
avoid exposure to harsh chemicals, cleaning agents, chlorine, perfumes, lotions, or beauty products
avoid contact with abrasive materials such as sand, dirt, concrete, or rough surfaces
store jewelry separately to minimize scratching and wear
Cleaning
For routine cleaning, jewelry may be gently cleaned using:
warm water
mild grease-cutting dish soap
a soft toothbrush or soft cloth
Pieces should be thoroughly rinsed and dried after cleaning.
Ultrasonic or steam cleaning is not recommended for certain stones or delicate settings unless specifically approved.
Repairs Outside Warranty Period
Repairs requested outside the warranty period may be completed at the customer's expense depending on the nature of the repair and condition of the piece.
Custom Design
Custom Design Approval Policy
CAD renderings/images must be approved before production begins
approval authorizes production to begin
changes after approval may incur additional fees and timeline extensions
minor variations may occur between renderings and finished handmade pieces
an excess in CAD revisions may incur additional fees at the discretion of SLOW FORM
Lead Times & Shipping
Custom orders are expected to ship within 1–3 business days following final payment.
Custom projects generally require a minimum production timeline of 4 weeks once production begins. More complex projects may require up to 12 weeks of production time depending on design complexity, sourcing, stone availability, fabrication requirements, and overall project scope.
Please note that custom project timelines do not include the design development, consultation, revision, or sourcing phases completed prior to production.
Estimated timelines will be communicated throughout the process but are subject to change. Please communicate any hard deadlines during initial consultation and time of purchase.
Custom orders are expected to ship within 1–3 business days following final payment. All custom orders receive complementary shipping.
Deposits
A non-refundable 50% deposit is required to begin the design, sourcing, and production process for all custom projects following the initial consultation.
Work on a project will not begin until the deposit has been received.
Deposits are applied toward the final project balance.
Final Payment
The remaining balance is due in full prior to shipment or pickup of the completed piece.
Completed items will not be shipped, delivered, or released until full payment has been received.
Payment Timing & Delays
Project timelines, sourcing, production, and delivery estimates may be affected by delayed payments or outstanding balances.
Cancellations
Deposits are non-refundable once design work, sourcing, CAD development, or production preparation has begun.
If a project is canceled after work has started, SLOW FORM reserves the right to retain payments made to cover time, labor, sourcing, and materials already committed to the project.
All custom and personalized pieces are final sale.
Because custom work is created specifically for each client, returns and exchanges are not accepted on custom orders. However, if you are not fully satisfied with your custom piece, SLOW FORM will make reasonable efforts to work with you toward an appropriate resolution whenever possible.
Sizing & Resizing
Custom rings include one complimentary resize within 3 months of the original delivery date. Shipping cost will be the responsibility of the customer.
Additional resizing requests beyond this period may incur resizing and shipping fees depending on the design and extent of the adjustment.
Appraisals
It is recommended to get your new jewelry appraised and insured before wearing it. Appraisals are done by a third party appraiser. Recommendations provided upon request.
Ownership
All designs, CAD files, renderings, and related intellectual property created by SLOW FORM remain the property of SLOW FORM unless otherwise agreed upon in writing.
Stone, Material & Pricing Variations
Natural Stone & Material Variations
Many gemstones and materials used by SLOW FORM are natural, reclaimed, recycled, antique, or one-of-a-kind. Variations in color, tone, inclusions, texture, shape, and overall appearance are normal and should be expected.
Natural gemstones may contain inclusions, surface-reaching characteristics, asymmetry, or internal features that are not considered defects.
Hand-fabricated, cast, engraved, or individually finished pieces may also contain slight variations from photographs, renderings, mockups, or previous pieces. Minor differences are considered part of the handmade process and character of the work.
Please note that colors and appearance may vary depending on:
screen settings
lighting conditions
photography editing
natural material variation
Heirloom & Reclaimed Materials
When using heirloom, reclaimed, or recycled materials, exact color matching and consistency cannot be guaranteed.
Previously worn or antique stones and materials may display signs of age, wear, abrasions, or prior repairs that are considered part of the material's existing condition.
Delicate Stone & Material Limitations
Certain gemstones and materials are inherently delicate and may carry increased risk during wear, resizing, setting, repair, cleaning, or production processes.
Stones such as emeralds, opals, pearls, turquoise, antique stones, heavily included gemstones, and other fragile materials may be more susceptible to:
chipping
cracking
abrasion
crazing
discoloration
structural damage
While all reasonable care will be taken during handling and production, SLOW FORM cannot guarantee against damage to delicate, included, treated, antique, or previously worn stones during repair, resizing, resetting, or production work.
Certain repairs, resizing requests, stone resetting, or modifications may be declined if the process is determined to place the piece or stone at unreasonable risk.
Pricing & Quote Validity
Precious metal and gemstone pricing fluctuates regularly based on market conditions and supplier availability.
Custom quotes and estimates are valid for a limited period of time and may be subject to revision prior to deposit.
Pricing may change due to:
metal market fluctuations
gemstone availability
sourcing changes
project scope adjustments
design revisions requested after quoting
A project is not considered secured in pricing, sourcing, or production scheduling until the required deposit has been received.
Privacy
SLOW FORM (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, inquiries, purchases, and other interactions.
Information We Collect
We may collect personal information you voluntarily provide, including:
Name
Email address
Shipping and billing address
Phone number
Payment information
Order details
Information shared through inquiry forms, consultations, or emails
We may also collect limited technical information automatically through cookies or analytics tools, such as:
Browser type
Device information
Pages visited
General website usage data
How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate about purchases or inquiries
Provide customer support
Create and manage custom jewelry projects
Improve our website and services
Send occasional updates or marketing emails (if you choose to subscribe)
We do not sell your personal information to third parties.
Payments
Payments made through our website are processed by third-party payment providers. We do not store full credit card information on our servers.
Sharing Information
We may share information with trusted third parties only when necessary to operate our business, such as:
Payment processors
Shipping providers
Website hosting and ecommerce platforms
Professional service providers (such as accounting or legal services)
These third parties are expected to handle your information securely.
Cookies & Analytics
Our website may use cookies or similar technologies to improve user experience and understand website traffic and performance.
You can typically manage cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your information, but no method of online transmission or electronic storage is completely secure.
Your Rights
You may request to:
Access personal information we have about you
Correct or update your information
Request deletion of your information
Unsubscribe from marketing communications at any time
To make a request, contact us at:
slowform.studio@gmail.com
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, please contact:
SLOW FORM
Emily Shank LLC
slowform.studio@gmail.com